Order by Wednesday for guaranteed weekend pickup — limited slots remaining this week
FAQ

Frequently Asked Questions

Everything you need to know about ordering from Simshine Cakes

Browse our ready-to-order designs, select your size and flavour, choose personalisation options (like message and colour theme), then pick your date and delivery method. You can order directly through our website or WhatsApp.

You can absolutely just pick a design! Most of our cakes are ready-to-order, which means you select an existing design and personalise the basics (size, flavour, colours, message). Custom designs from scratch are available but not required.

All our ready-to-order cakes have photos in the gallery. If you want to discuss customisation details or see similar past work, just send us a message and we'll share relevant examples.

We recommend placing your order at least 2 weeks ahead. This is our minimum lead time to ensure every cake is made fresh and finished to a high standard. For custom designs or larger orders, earlier is always better. A 50% deposit is typically required to confirm your order. If you have an urgent request, contact us on WhatsApp and we'll do our best to help.

Occasionally! If we have availability, we can accommodate short-notice orders. Check our "Last-Minute Cakes" section or message us on WhatsApp to see what's available.

Yes! Ready-to-order cakes can be personalised with your choice of colour theme, cake flavour, filling, and a custom message. The overall design stays the same, but you make it yours.

We offer 10 flavours: Vanilla, Chocolate, Red Velvet, Marble, Vanilla & Red Velvet, Vanilla & Chocolate Marble, Carrot, Coconut, Mango Supreme, and Signature Fruit Cake.

We're working on expanding our dietary options. Currently, we can accommodate some requests with advance notice. Reach out to discuss your needs and we'll do our best to help.

We offer both pickup and delivery in Melbourne. Delivery availability depends on suburb and order date — we'll confirm the best option when you place your order. Pickup is always free!

Delivery fees vary based on distance and cake size. You'll see the cost at checkout, or message us for a quote. Pickup is always free!

We package every cake carefully to prevent damage. If something does go wrong, contact us immediately and we'll make it right.

Our minimum order size is 6" × 6", starting from $285. Two-tier cakes start from $550. Final pricing depends on design, flavour, size, and any extras such as custom toppers or delivery. Get in touch to discuss what suits your celebration.

Keep your cake in a cool, dry place away from direct sunlight. If it has perishable filling (like cream or fresh fruit), refrigerate it. Take it out 30-60 minutes before serving for the best flavour and texture.

Changes are possible up to 48 hours before your pickup/delivery date. Cancellations depend on timing—contact us as soon as possible and we'll work with you.

Yes! We create elegant wedding cakes and dessert tables. For weddings, we recommend booking 4-6 weeks ahead. Get in touch to discuss your vision.

Still Have Questions?

We're here to help! Send us a message and we'll get back to you quickly.

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