FAQ
Everything customers usually ask, in one calm place.
Keep the answers simple so people can move from browsing to requesting a cake without extra friction.
How does the ordering process work?
Choose a cake style, submit the details, receive a quote, pay the deposit, then we bake and confirm pickup or delivery.
Do you have instant checkout?
No. Simshine Cakes is quote-based so we can tailor the cake to your design, flavour, and celebration details.
Can I upload inspiration images?
Yes. The order wizard includes an inspiration upload area so you can share references and notes in one place.
Why do I need a quote?
Every Simshine cake is made to order. Your quote depends on serves, flavour, finish, toppers, delivery needs, lead time, and the level of custom detail.